ایک انسان کا قاتل مچھر مگر کیسے ؟
نمرود حکومت و سلطنت کے غرور میں تاخت و تاراج کرتا رہا ، اور اپنی طاغوتی و ظالمانہ پالیسیوں پر عمل پیرا رہا ۔ خداوند قدوس نے آخری بار اپنی حجت تمام کی تاکہ اگر اس کے باوجود اپنی سرکشی سے باز نہ آۓ تو کائنات کے اندر اپنی کمزور ترین مخلوق سے اس کی ذلت آمیز زندگی کو نابود کر دے ۔ اللہ تعالی نے انسان کی شکل میں ایک فرشتہ نمرود کو نصیحت کرنے کے لیے اس کے پاس بھیجا ۔ اس فرشتے نے نمرود سے ملاقات کرنے کے بعد اس سے کہا : اب ان تمام بے ہودگیوں اور اذیتوں کو انجام دینے اور پھر ہزیمت و شکست فاش کھانے کے بعد تمھارے لیے مناسب ہے کہ غرور کے سرکش گھوڑے سے نیچے اتر آؤ اور ابراہیم کے خدا ، جو تمام آسمانوں اور زمین کا خدا ہے ، پر ایمان لے آؤ ۔
نیز ظلم وستم اور شرک و استبداد سے دست بردار ہو جاؤ ورنہ مزید مہلت کی کوئی گنجائش نہیں ہے ۔ اگر تم نے اپنے طور طریقے نہ بدلے تو یاد رکھو کہ اللہ تعالی کی فوج ان گنت ہے ۔ اس میں سے کمزور ترین لشکر تمھیں اور اس عظیم لا ولشکر کو ملیا میٹ کر دے گا ۔ نمرود بے حیا نے ان نصیحتوں کا مذاق اڑاتے ہوۓ انتہائی گستاخی اور بےشرمی کا مظاہرہ کرتے ہوۓ کہا : پوری زمین پر میری طرح کسی کے پاس بھی مضبوط اور طاقتور فوج نہیں ۔ اگر ابراہیم کے خدا کے پاس کوئی فوج ہے تو اسے کہو ، ہمارے مقابلے میں لے آۓ ، ہم ہر وقت اس کے ساتھ جنگ لڑنے کے لیے تیار ہیں۔
فرشتے نے کہا: اگر ایسی بات ہے تو اپنی فوج کو جنگ کرنے کے لیے تیار کرو۔ نمرود نے تین روز کی مہلت مانگی، ان تین دنوں میں اس نے ایک وسیع وعریض صحرا میں اپنی فوج کی نمائش کی۔ تاحد نگاہ فوج ہی فوج تھی اور کانوں پڑی آواز سنائی نہ دیتی تھی۔ اس کے بعد نمرود نے حضرت ابراہیم علیہ السلام کو بلا کر کہا: یہ میری فوج ہے۔ جناب ابراہیم نے کہا: جلدی مت کرو، میری فوج بھی ابھی پہنچنے والی ہے۔
ادھر نمرود اور اس کے چیلے چمچے تکبر وغرور کے نشے میں مست تھے اور تمسخر کرتے ہوۓ قہقہے لگا رہے تھے کہ اچانک آسمان پر مچھروں کا ایک انبوہ بے کراں ظاہر ہوا اور نمرود کی فوج پر حملہ آور ہوگیا (ان مچھروں کی تعداد اس قدر زیادہ تھی کہ ( مثلا) ایک ایک شخص کو ہزار ہزار پھر چمٹ گئے اور وہ اس قدر بھوکے تھے جیسے مہینوں سے کچھ نہ کھایا پیا ہو۔ اس حملے کو زیادہ دیر نہ گزری تھی کہ نمرود کا عظیم لاؤلشکر ایک ذلت آمیز شکست اور ہلاکت سے دوچار ہوا۔ نمرود نے جب مچھروں کا برق آسا حملہ دیکھا تو اپنے محکم محل کی طرف فرار کر گیا اور اپنے کمرے کا دروازہ مضبوطی سے بند کرلیا اور خوف سے منہ اٹھاۓ ہوۓ ادھر اُدھر دیکھ رہا تھا۔
جب اسے وہاں پر کوئی مچھر کا دانہ نظر نہ آیا تو سکون کا سانس لیتے ہوۓ اپنے آپ سے کہنے لگا : میں نجات پا گیا ہوں ۔ اس دوران وہی فرشتہ ناصح انسان کی صورت میں دوبارہ نمرود کے پاس آیا اور اسے نصیحت کرتے ہوئے کہا : تم نے ابراہیم کا لشکر دیکھ لیا ہے! اب بھی تو بہ کا دروازہ کھلا ہوا ہے، آؤ تو بہ کرو اور ابراہیم کے خدا پر ایمان لے آؤ تا کہ نجات پاجاؤ! لیکن نمرود نے اس فرشتے کی محبت انگیز نصیحتوں کی کوئی اعتنا نہ گی۔ بالآخر ایک دن انھی مچھروں میں سے ایک مچھر کسی سوراخ سے نمرود کے کمرے میں گھسا اور اس پر حملہ آور ہوا۔ اس کے دونوں ہونٹوں پر ڈنک مارا تو وہ سوج گئے۔ پھر وہی مچھر اس کی ناک کے راستے سے اس کے دماغ میں گھس بیٹھا اور اپنی کامیابی کے شادیانے بجانے لگا۔ یہ چیز اس کے لیے انتہائی مصیبت کا باعث بنی، اس کا دماغ شدید قسم کے درد سے بھر جاتا، اس کے نوکر چاکر اس کے سر پر مارتے تاکہ اسے کچھ آرام ملے۔
بالآخر وہ آہ و بکا کرتے ہوۓ بڑی ذلت و خواری سے واصل جہنم ہوا اور اس کی ذلت آمیز زندگی کی بساط لپیٹی گئی ( اقتباس از روضۃ الصفاء ج ۱۔ حیوۃ القلوب ، ج ۱ ، ص ۱۷۵ ) کہ جسے قرآن نے یوں تعبیر کیا ہے : اور ان لوگوں نے ایک مکر کا ارادہ کیا تھا تو ہم نے بھی انھیں خسارہ والا اور ناکام قرار دے دیا۔ دل چسپ بات یہ ہے کہ امیر المومنین حضرت علی علیہ السلام نے ایک شامی کے سوالات کے جوابات کے ضمن میں فرمایا: دشمنوں نے ابراہیم علیہ السلام کو بدھ کے دن منجنیق میں رکھ کر آگ میں اچھالا، اور خداوند قدوس نے بھی بدھ ہی کے دن نمرود پر ایک مچھر کو مسلط کیا۔
حضرت امام جعفر صادق آل محمد علیہ السلام فرماتے ہیں: اللہ تعالی نے اپنی کمزور ترین مخلوق مچھر کو ایک خودغرض جبار (نمرود) کی طرف بھیجا، وہ مچھر اس کی ناک کے ذریعے اس کے مغز تک گیا اور اسے ہلاک کر دیا۔ یہ اللہ تعالی کی حکمتوں میں سے ایک حکمت ہے کہ اپنی کمزور ترین مخلوق کے ذریعے زمانے کے بدمعاش ترین شخص کو موت کی نیند سلا دیا۔ ( بحارالانوار ، ج ۱۲ ، ص ۳۷ )
ابن عباس سے روایت ہے: جب مچھر نے نمرود کے ہونٹوں پر کاٹا تو اس نے بہت سعی کی کہ اسے پکڑے لیکن مچھر اڑ کر اس کی ناک میں گھس گیا، نمرود نے بہت کوشش کی کہ اسے اپنی ناک سے باہر نکالے، لیکن پھر اس کے دماغ تک پہنچ گیا۔ اللہ تعالی نے اسی مچھر کے ذریعے اسے چالیس دن تک عذاب میں مبتلا رکھا اور آخر کار وہ واصل جہنم ہوگیا۔ ( بحارالانوار ، ج ۱۲ ، ص ۱۸ ) یہ بھی روایت ہے: وہ پھر ایسا تھا کہ جس کا آدھا دھڑ مرا ہوا تھا۔ اس حصے میں ذرا برابر طاقت نہ تھی۔ جب وہ نمرود کے مغز میں داخل ہوا تو اس نے اپنی زبان حال سے یوں کہا: اے نمرود! اگر تم مردے کو زندہ کر سکتے ہو تو میرے بے جان دھڑ میں جان ڈالو تا کہ میں بدن کے اس حصے سے تمھاری ناک سے باہر آؤں یا میرے بدن کا وہ حصہ جو سالم و تندرست ہے اسے مار دو تاکہ مجھ سے جان کھٹر ا لو ۔ ( جوامع الحکایات ، ص ۲۰ )
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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable
but reliable service to your clients. Whether for voice or non-voice applications,
there are plenty of excellent customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough to provide the service
needed by a company’s customers? Plus, wouldn’t it be
a disservice to customers if a company farms out its frontline operations to
contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should
know the value of customer support and why it’s
an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to their needs and responding
to their questions. However, it’s also a
way to instill loyalty and generate additional sales. To do
so, an outsourcing company must have its support team available whenever the customer needs it.
Outsourcing customer support allows companies to
maintain an around-the-clock service team managed by industry veterans
and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their
operations. Given their many responsibilities,
many startup founders accept that they can’t do everything themselves.
Non-core competencies such as customer service
can benefit from outsourcing.
Turning the service over to competent experts
lets companies benefit from a bigger source of talent from all over
the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service
quality. Other benefits of outsourcing include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers, leaders
can instead turn to scaling the business. Overseeing
the day-to-day operations can already take much of management’s time,
and customer support is equally demanding.
To help executives focus on the big picture, they’ll need
to partner with the best service companies
that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service,
many customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re
more than likely to remain customers.
A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a continuous and consistent level
of service. Providing a highly specialized, dedicated team of professionals
from day one is a great way to achieve this quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top
10 most prominent ones in 2022. We’ll also provide a brief description and
highlight the main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of
providing support to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.
Providing back office, technical, and customer support,
Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support,
Technical & IT Support, Content Moderation, CX Consulting
Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
and Cyber Security. The company provides only dedicated agents,
in-house training, and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with
numerous awards and positive reviews from satisfied clients
on Clutch and other reputable platforms. Helpware’s people-focused
culture seems very attractive to businesses sharing the same
philosophy.
Pros:
Shows outstanding flexibility when providing for clients’
specific needs. This means its support can scale along with your
company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people and their skills and it pays
off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to
open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its
reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service
providers of demand generation and customer engagement services,
with clients included in the top 2000 companies
worldwide. At the core of Sykes’ business
are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand
extension.
Pros:
Sykes maintains a pool of service agents from its
clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines,
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Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
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The company is now Europe’s number-one customer
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clients around the world. In addition, its contact center operation locations include the UK, Romania,
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Pros:
Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t
as pronounced as operations in Asia and South America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and
inclusivity among staff while focusing on promoting happiness as a key
asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices
of this outsourcing customer service company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design,
business optimization strategies, and front-office customer support.
It also offers back-office services such as finance and accounting, collections, and technical
support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to
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it difficult to get support in the language
and location you require.
Clients also appreciate the company’s expertise
in providing omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
CX innovation, quality assurance (QA), and infrastructure outsourcing.
VXI employs more than 35,000 workers in 43 countries throughout
North America, Asia, Europe, and the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee
experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees
from more than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision,
voice, and values.
Pros:
Less dependence on automation and more on human interaction make
for a better customer experience.
Having employees in every time zone solves the common offshore problem of mismatched
time schedules between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who
prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies that
specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support,
and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems
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Skycom covers a wide range of industries, including healthcare, travel, utilities,
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8. Integra
Integra’s differentiator is its focus on training its workforce in customer psychology.
This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
As a result, they can respond to these changes to defuse any tension and
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Pros:
Integra offers some of the most cost-effective solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.
9. Telus
Telus International is one of the world’s
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This is one of the Canadian top IT outsourcing companies
that provide IT services and multilingual customer service to industries
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Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer top-tier customer support
services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the
company taps 225,000 volunteers from its offices to complete various service projects
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10. Arise
Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
It employs more than 60,000 remote agents in the U.S.,
Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a network
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Pros:
Arise deploys a tiered security approach in its communications
with clients. This ensures they preserve the confidentiality of documents
or files sent over. It also means Arise conforms to widely accepted data privacy
regulations such as HIPAA, CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing
staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing
needs? Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas for improvement.
Do you need a customer support team focused on CX?
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Finally, does the appeal of higher-cost nearshoring resonate
better than offshore talents a few time zones
away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure
customer service solution that utilizes modern technology throughout the various stages, try the best companies for customer service.
These largest outsourcing companies not only supply the best talent, but also the best equipment and training to
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